At Nuvoraya™, we believe that bringing beautiful pieces into your home should be a thoughtful and enjoyable experience. Our shipping process is designed to ensure your order is carefully prepared, securely packaged, and delivered with attention to detail.

This Shipping Policy explains how we handle order processing, delivery timelines, tracking, and related shipping information.

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Our Shipping Approach

Nuvoraya™ creates modern decorative pieces designed to enhance everyday living spaces.

To provide a wider selection of unique home décor while maintaining quality and efficiency, some products may be fulfilled through carefully selected production partners and distribution locations.

This approach helps us:

✨ Offer distinctive designs without unnecessary inventory limitations

✨ Maintain competitive pricing while preserving product quality

✨ Reduce excess storage and create a more efficient supply process

We appreciate your understanding that each piece is carefully prepared before making its way to your home.

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1. Order Processing & Shipping Costs

Every Nuvoraya™ order goes through careful preparation before shipment.

Processing Time

Please allow:

2–5 business days

for order verification, quality inspection, packaging, and shipment preparation.

During high-demand periods such as holidays or seasonal promotions, processing may require additional time.

Shipping Fee

Shipping fees are calculated based on the destination and order details during checkout.

Any applicable shipping charges will be clearly displayed before completing your purchase.

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2. Estimated Delivery Schedule

Delivery times may vary depending on your location, product availability, and carrier conditions.

Please note that these timeframes are estimates and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, holidays, or customs processing may affect delivery times.

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3. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

✨ Tracking details may require 24–72 hours to become active after shipment

✨ Some carrier systems update gradually during transportation

✨ A lack of immediate tracking movement does not necessarily indicate a delivery issue

Your package remains on its way while tracking updates are being processed.

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4. International Duties & Taxes

For international shipments, additional customs charges may apply depending on the destination country.

Customers are responsible for:

• Import duties
• Customs fees
• Local taxes or government charges

Nuvoraya™ is unable to control customs procedures or delays caused by local authorities.

International regulations vary by region, so we recommend checking your local import requirements before placing an order.

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5. Changes, Address Updates & Order Cancellation

We begin preparing orders shortly after purchase to ensure timely fulfillment.

If you need to:

• Update your shipping address
• Correct order information
• Request a cancellation

Please contact our customer service team as soon as possible at:

service@Nuvoraya.com

Requests must be submitted within 12 hours of order placement.

Once an order has entered fulfillment or shipment preparation, changes or cancellations may no longer be possible.

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6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want your Nuvoraya™ pieces to arrive safely.

Damaged Items

If your order arrives damaged:

✨ Please contact us within 72 hours of delivery
✨ Include clear photos of the packaging and product condition

Our team will review the issue and provide an appropriate solution, including replacement assistance when applicable.

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Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

We will work with you to resolve the situation and arrange a suitable solution.

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Our Commitment

At Nuvoraya™, every decorative piece is created to bring beauty, balance, and personality into your home.

We carefully manage each step of the journey — from preparation to delivery — so your order arrives ready to become part of your space.

Thank you for choosing Nuvoraya™.
We appreciate the opportunity to bring thoughtful design into your home.

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Customer Support Email:
service@Nuvoraya.com