Return & Refund Policy
At Nuvoraya™, customer satisfaction is at the heart of everything we do. We want you to feel confident when bringing our artistic home décor pieces into your space.
This Return & Refund Policy explains our guidelines for returns, replacements, and refunds to ensure a smooth and transparent experience.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To qualify for a return, your item must meet the following requirements:
✔ The product must be in its original condition
✔ The item must be unused and free from damage caused after delivery
✔ Original packaging, accessories, and included materials must be preserved
✔ Proof of purchase or order information must be provided
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To begin the return process, please contact our customer service team:
Please include:
- Order number
- Product details
- Reason for return
- Photos or supporting information if applicable
After reviewing your request, our team will provide return instructions and any necessary authorization details.
⚠️ Please do not send items back before receiving return approval. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
We carefully inspect and package every Nuvoraya™ product before shipment.
If your item arrives:
- Damaged during transportation
- Defective
- Different from the item ordered
Please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
📷 Photos of the product and packaging
📦 Order information
Our team will review the situation and provide an appropriate solution, including replacement assistance when applicable.
4. Items Not Eligible for Return
Certain products cannot be returned due to their nature or condition, including:
- Custom-made or personalized items
- Products that have been used, altered, or damaged after delivery
- Items returned without original packaging
- Clearance or final sale products
- Gift cards
Shipping fees paid during the original order are non-refundable.
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you would like to replace an item with another design or product, we recommend the following process:
- Request a return for the original item
- Wait for return approval and inspection
- Place a new order for your preferred item
This allows us to process your replacement request more efficiently.
6. European Union Customers – 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel your purchase within 14 days of receiving your order without providing a reason.
To qualify:
✔ The product must remain unused
✔ The item must be returned in its original packaging
✔ Proof of purchase must be provided
This right applies separately from our standard return policy.
7. Refund Process
Once your returned item arrives and has been inspected, we will send you an update regarding your refund status.
If your refund is approved:
✔ The refund will be issued to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us:
8. Return Shipping Information
Before returning any item, please contact Nuvoraya™ customer service to receive return instructions.
Returns sent without prior authorization may not be accepted.
Customer Service Email:
service@Nuvoraya.com
Company Name:
Guidi Marcello Co Ltd
Our Commitment
At Nuvoraya™, every piece is created to bring beauty, balance, and personality into your home.
We understand that choosing décor online is a personal experience, and our goal is to make the return process simple, fair, and customer-friendly.
Thank you for choosing Nuvoraya™ — we appreciate the opportunity to be part of your home design journey.
